Step 1 | Service Inquiry

We invite prospective clients to fill out the Services Inquiry form on our website. Once reviewed, we will schedule a 15-20 minute phone consultation to answer immediate questions and better explain how we work. The call is confidential, complimentary, and you’re under no obligation. After this call, if you feel redpoint is right for you, we will schedule an onboarding meeting.

Step 2 | Initial Assessment & Onboarding

Our partnership begins by meeting in person or talking by phone (if necessary) to take the time we need to properly discuss your experiences, preferences, strengths, values, needs, goals and barriers.

Fees begin at the official onboarding session. Our onboarding process takes place over two visits to allow time for several case management tasks that benefit the client. In general, these are the Client Onboarding steps:

1ST VISIT: 75-minutes; Initial Assessment (in person, by phone, or via telehealth)

2ND VISIT: 60-minutes; Client and Coach create an initial 30-day Action Plan together, map out roles and responsibilities, and plan for disclosure.

Case Management: Up to 2 hours; redpoint will review any pertinent records and the intake packet and follow up with responsible parties regarding our recommendations.

Step 3 | Skill Building

As you embark on your journey, we will provide space, facilitate clarity and self-discovery, and monitor your progress. We will be at your side through all the steps forward. If and when there is a step back—we call this a restart or reset—we will adapt and modify the plan to better fit your changing needs and preferences.

Step 4 | Reach Your Goals!

Continuity, consistency and clear communication will keep us on track every step of the way; these tools are essential to our process to provide the best possible quality care for you. Together, when we reach the summit, you will be well on your way to leading the intentional, purposeful, independent and more fulfilling life you deserve and realize they are not facing many of life’s great challenges alone.

We are flexible and available to work with you where and when you need it most. Client contact ranges from once a month wellness checks to everyday meetings during a crisis.

redpoint does not take insurance. The personalized and wide-ranging nature of our services are not covered by standard insurance plans, therefore we offer a wide range of services to work with many budgets. When needed, we counsel clients on available financial assistance and other resources.

Yes. Travel time is billed at our regular hourly rate; mileage is billed at the standard IRS rate if we use our own vehicles.

We provide several convenient payment options. Our preferred payment methods are ACH and bill pay, set-up directly with our account number. Other methods include Venmo (privacy setting required), personal check by mail, or a check from your Health Savings Account. You can pay your invoice by credit card for a standard fee. Make checks out to “redpoint Seattle” and mail it to the address on the invoice. Please do not provide payment directly to our coaches.

Yes. Ben's Fund is a great resource to families who need financial assistance with services specifically related to Autism Spectrum Disorder treatment. Ben's Fund provides grants of up to $1,000.00 per young adult each year. See more information about Ben's Fund here.

You can typically expect your invoice by the 5th of the month (depending on weekends and holidays).

All our Lead Coaches have master’s degrees in applicable fields, including social work and counseling. Our support staff has bachelor's degrees in related fields.

We make the selections to best ensure you are working with the person or people who best fit your needs.

Yes. Often, we meet in a home, on campus or in a coffee shop – whatever best suits your schedule and comfort preferences. When considering public places, together we will pick a location where you can talk openly about your situation, needs and progress.

Use of our services is your choice. Our goal is to support you in the best way possible. We will make every effort to refer you to another provider if we are not a good fit.

Medical records are stored within a HIPAA compliant system of digital and physical documents. We have security measures in place to keep your information private. At the beginning of services, we will discuss Informed Consent and share how we store your data.

If you or a loved one is experiencing a life-threatening emergency, call 911. Other immediate options include:

The King County Crisis Line: (206) 461-3222

National Suicide Prevention Line: 988

You can call us at (206) 953-0771 during business hours to explore if we are the right support to guide you through a crisis. If we are not able to answer, please leave a message and we will get back to you.